Google is adding the messaging function to Google My Business Profiles so businesses can respond quickly to customer messages right on the web browser. No more downloading an app and responding on a mobile device. Many businesses have desktop computers open and ready to use. Often it is easier and faster to type on a full size keyboard when responding to customer requests. So this should make the process of responding to customers easier for some businesses. Listen to the briefing to see where to set this up.

---

See acast.com/privacy for privacy and opt-out information.