People are shopping more online but the categories they’re interested in have shifted since the start of the pandemic. Listen to the briefing to hear what’s going to be hot for Fall 2020.

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How can you recreate a great and personalized customer experience online? Here are some tips as you prepare for Cyber Monday (Nov. 30, 2020) and your fall business season.

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Listen to the briefing to hear how Generation Z is different from Millennials. Hear what today’s Zoomers want in a retail experience.

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Amazon Prime Day is rumoured to launch in October this year which may kick off the holiday shopping season early. Listen to the briefing to hear what millennial customers want and need in a shopping experience.

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Generation X is often overlooked in favour of the affluent and populous Baby Boomers and the younger and more exciting Milennials however — Generation X have affluence and an appreciation for fine food. Listen to the briefing to hear what Generation X wants most in a shopping experience.

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Just Eat Takeaway is looking to give their employees more stability so they’re planning to stop using Gig (contract) workers. The plan is to roll out in Europe first and then in North America. Listen to the briefing to hear how they are growing and what this means for the restaurant industry.

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Baby Boomers control 70% of the wealth so they are good customers to have. Listen to the briefing to hear what products and services they are looking for as you prep for your holiday retail plan.

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Today we’re looking at demographics which assume that as consumers, we tend to act our age. Listen to the briefing to hear how the Silent Generation wants to be served as you plan for your holiday season.

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The last step in the environmental scan is to look at …issue connected to the environment. Concern for the environment hasn’t waned with the COVID crisis, it’s gotten even stronger. Listen to the briefing to hear what issues are connected to complete your PESTLE analysis.

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There will be lots of legal issues to consider as you complete your environmental scan. There’s lots going on with health and safety and employment laws to consider. Listen to the briefing to hear what legal issues you need to identify to complete your environmental scan.

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