Listen to the briefing to hear how Post Coronavirus, your focus on customer retention is vital to your success.

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It’s time to re open and for customers to buy from you again. That’s the good news — the bad news is, you can’t go near them. Listen to the briefing to hear how to balance the personal touch with safety.

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The customer journey is the path to purchase from awareness to advocacy. Listen to the briefing to hear how the second point on the journey — interest has shifted post coronavirus shutdown.

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This is the first of a series about how the Customer Journey has shifted in a post COVID-19 world.

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The Coronavirus Pandemic has radically accelerated the pace at which consumers are adopting e-commerce. Over the next few briefings, we’ll look at how the customer journey is shifting quickly and examine some retailers who are truly innovating.

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Listen to the briefing for step by step instructions on how to add curb side and by on line pick up in store options to your Google Business profile.

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Eruomonitor has looked at 4 big trends seen in the 2009 recession that may have clues for us in terms of what to expect this time.

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A Toronto-based company called Grocery Neighbour has launched large Mack trucks filled with groceries. It’s like a store on wheels and it might just be coming to a neighbourhood near you.

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There’s media that you own and media that you earn and media that you share. Today we’ll look at the power of sharing your messaging with your audience.

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Burger King and McDonalds are both piloting apps for reservations and take out. Listen to the briefing to hear how these companies are paving the way for a physical distancing process.

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