267: What do customers need from e-commerce now?

The Coronavirus Pandemic has radically accelerated the pace at which consumers are adopting e-commerce. Over the next few briefings, we’ll look at how the customer journey is shifting quickly and examine some retailers who are truly innovating.


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260: Consumers are feeling more hopeful

Pinterest has published a guide to marketing through uncertainty and they can tell how people are feeling based on the types of pins they are posting. Listen to the briefing to hear how the mood is shifting for the better.


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